Manual serviceability research, which used to be a necessary cost of doing business for bandwidth providers, is tedious, time-consuming, and prone to error.
Fortunately, modern automation technology has transformed the way bandwidth providers do business, allowing them to take serviceability on the go with the right tools. In fact, thanks to automated serviceability research, the days of combing through data and staring at fiber maps may be entirely a thing of the past.
With that said, offering a solid, mobile-friendly digital experience that aligns with modern consumer preferences is essential for achieving success in today’s climate. Most serviceability tools are designed for desktop, because data and mapping technology does not lend itself well to smaller mobile footprints
In this article, we’ll share tips for evaluating mobile-friendliness, plus discuss why it matters in the bandwidth service industry.
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