Distributing telecom products and services through the agent channel comes with a wide array of challenges. As options have become more complex, some Channel Chiefs have chosen to deploy a Concierge (white glove) approach to supporting and enabling their channel partners. This approach typically involves a Channel Manager or other resource to personally process quotes and provide support for the agent. The strategy has been successfully deployed in many diverse use cases with varying degrees of success. Let’s take a look at the model.
3 Solutions For A "Concierge" Approach in The Telecom Channel
By Chris Gellos, EVP- Sales & Marketing, MasterStream ERP on Sep 25, 2018 12:00:00 AM
Three Solutions for a High Touch "Concierge" approach in The Channel
By Matt Clark - President, MasterStream ERP on Sep 25, 2018 12:00:00 AM
Distributing telecom products and services through the agent channel comes with a wide array of challenges. As options have become more complex, some Channel Chiefs have chosen to deploy a Concierge (white glove) approach to supporting and enabling their channel partners. This approach typically involves a Channel Manager or other resource to personally process quotes and provide support for the agent. The strategy has been successfully deployed in many diverse use cases with varying degrees of success. Let’s take a look at the model.